Last updated 11 October 2026
This page explains how you receive your order: digital products arrive by download, and printed books and activity kits will be delivered by courier.
1. Where we deliver
Digital products can be downloaded anywhere in the world.
Printed books and activity kits are not on sale yet. When they launch, we will deliver to the United Arab Emirates, Canada, the United States, Australia and India. If we add more countries, this page and the checkout will say so.
2. Delivery times
We aim to dispatch printed orders within 2 working days. After dispatch, most deliveries within the UAE arrive in 2–5 working days, and deliveries to Canada, the United States, Australia and India usually take 7–21 working days. Times may be longer during public holidays, busy periods or customs checks. The expected time for your address is shown at checkout.
3. Delivery charges
Standard shipping fees apply to printed products. The fee depends on your destination and the size of your order, and is shown in AED at checkout before you pay. There are no delivery charges for digital products.
For orders delivered outside the UAE, your country may charge import duties, taxes or customs fees. These are not included in our prices or shipping fees and are payable by the recipient.
4. Tracking your order
When your parcel is dispatched, we email you a tracking link from our courier. Please make sure your phone number and address are correct, as the courier may call you to arrange delivery. Responsibility for the parcel passes to you once it is delivered to the address you gave.
5. Digital downloads
Your download link appears on the order confirmation page and in your confirmation email as soon as your payment is approved. If you created an account, your downloads are also listed there. Free resources are emailed to you after you sign up, and their download links can be used up to 5 times within 30 days.
If your link does not arrive within an hour, please check your spam folder and then contact us.
6. Damaged or missing items
If your parcel arrives damaged, or something is missing, please contact us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you — see our Returns & Refunds policy. If a parcel has not arrived within the expected delivery time, tell us and we will look into it with the courier.
7. Contact us
Questions about this page? Send us a message through our Contact page or email hello@mozhiandmiles.com, or write to Mozhi and Miles F.Z.C, Ajman Free Zone C1 Building, Ajman, United Arab Emirates.